Terms & Conditions

The following terms and conditions apply, however regional circumstances and regulations, contractual obligations, and matters relating to location, Tour type and services logistics may cause these to be varied slightly for specific Tours, or specific destinations. These amendments and alterations are shown in the Terms and Conditions sections, and should be read in conjunction with the Terms And Conditions shown below.

1. Travel arrangements and prices detailed on our web sites are provided and coordinated by Dream Himalayan Tours & Travels
2. Dream Himalayan Tours & Travels has taken due care and responsibility to verify and check all information on our web sites as at the time of compilation, however, as this information is supplied by the relevant accommodation & tour operators in our brochures, it accepts no responsibility for any inaccuracy or miss description contained in the publications.
3. Sales of services as contained in our publications are made by Dream Himalayan Tours & Travels only as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.
4. Dream Himalayan Tours & Travels does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.
5. Dream Himalayan Tours & Travels does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
6. It is essential that you check with us, or your travel agent, for any changes or variations to the information shown on our web sites. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday, or prior to your departure.

Terms and Conditions of Booking:

Rates and Price Variations :

We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.

Deposits via Bank Account :

50% amount of the package cost should be done for the confirmation of the tour package and remaining 50% of the package cost need to be completed before 1 day of arrival. In case of flight and train bookings 100% advance payment will be required. If above mentioned terms are not followed no confirmation voucher will be issued. And company is liable to cancel the bookings without any notification. Bookings over Christmas and New Years (Festive Season) require a non refundable.

Cheque Payments :

Will only be accepted for bookings travelling outside 30 days.

Payments made by cheque or direct deposit do not attract any fees.

Cancellation Policy

1. Cancellation before 30 days of start date will be charged processing fee equivalent to Rs. 4,000/ per room OR 20% Of Total Package Which Ever is higher.
2. Cancellations between 16 days to 30 days before start date, 35% of tour cost would be charged as retention.
3. Cancellations between 10 days to 15 days before start date, 50% of tour cost would be charged as retention.
4. Cancellations made within 10 days of start date, entire tour cost shall be charged as retention.
5. Above policy may vary during peak season and any changes will be communicated prior to confirmation.
6. There will be no refund for NO SHOWS.

Any amendment in the original booking has to be given to us in writing. All changes will be processed only after the receipt of the same by Dream Himalayan Tours & Travels. However, if any of the amendment requests results in cancellation of one or more services, then Dream Himalayan Tours & Travel is liable to recover cancellation charges as indicated in the above-mentioned table.

The above-mentioned cancellation charges are applicable only against the main Tour and optional tours published by the Company. If the Client has booked any other services such as Hotel/air / train tickets/Volvo/Coach/taxi/cabs or any third party product, then the Company is liable to recover cancellation charges as per cancellation terms of respective airline / railways or the cancellation terms of respective third party. The Company is also liable to recover its service charges against booking and cancelling such services for the Client.

In case of cancellation for Christmas and New Year period i.e. during 20th Dec to 05th Jan, the payment is non-refundable.

Prepone And Postpone :

For Postpone/Prepone of tour packages are to be communicated in written and need to be inform us at least 15 days prior of tour date.

Minimum amount of 4,000/ will be charged if package cost is between 1,000/ to 30,000/-

10% of package cost will be charged if package cost is more than 30,000/-

No Refund Will Be Payable :

Where full deposit is required to be paid in advance to the concerned authorities to enable the Company to confirm the reservation.

If services of the tour are modified, varied, amended, cancelled or not utilized.

If any guest decides and / or is required to cancel the tour due to any changes made in the rules by the concerned Government.

Where airfares are contracted in bulk for Air Inclusive departures.

If the tour is indefinitely postponed due to a natural calamity, riots, political calamities or any other unforeseen calamities.

Refund is not applicable for sectors on Indian/World tours wherein air tickets are non-refundable and date change is not allowed.

The Company Reserves The Right To :

Take the booking for the group tour and individual tour.

Cancel bookings even after the acceptance of the payment without assigning any reason. In this case the company shall refund the money to the guest.

Dismiss any guest from the tour for misbehavior especially if it affects the group and Physical or verbal assault to the Tour Manager.

Withdraw discounts at any point of time.

Change the routing of Air Travel.

Change hotel and/tour program due to unavoidable circumstances.

Late Booking Fees :

A late booking fee of INR 3,000/- can be charged if booking is made within 72 hours prior to departure. This depends on the amount of administration work involved, and if applicable, you will be notified at time of reservation request from you or your agent.

Refunds :

All refund requests must be in writing, and made direct to us or through the Agent from whom the travel arrangements were purchased. Claims must be made within 10 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. An INR 3,000/- processing fee applies to all approved refunds. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.

Insurance :

The Tour cost does not include insurance premium cost. Hence, it is advisable that the client has get insurance cover at their own costs. However, please note that the client has to deal directly with the insurance providing company in case of settlement of any claims whatsoever.

Meals :

The meals are pre-set menu provided for break-fast/Dinner and lunch on the tour as mentioned under each tour itinerary as printed in our mail or brochure. We cannot process a special meal nor do we guarantee the special diet to the customer. We however reserve the tight to change the meal arrangement if circumstances make it necessary to do so. In the event that a tour participant wakes up late or early morning departure/late arrivals and misses the meal offered to him, no claim can be made for the meal which he/She has missed and not utilized.

Validity of Rates :

Prices are valid for the dates indicated.

Currency :

All rates are quoted in Indian National Rupees, or as otherwise indicated.

Children Rates :

Child costs are based on sharing a room with adults and using existing bedding. Cost for additional bedding are available on request.

Accommodation :

Accommodation costs are shown in INR, unless otherwise stated. We reserve the right to offer alternative accommodation of a similar standard in the case the accommodation operator overbooks their property or for any reason beyond our control. All rates are subject to change without notice. Not all properties provide instant availability and in these cases Dream Himalayan Tours & Travels checks availability once we receive the booking request.

Check In / Check Out Times :

These vary according to operator. Generally your accommodation check in is 12 Noon and check out 10am. Please note that most properties will require a valid id proof on check-in and may need to see photo identification. Early check in and late check - out will be subject to availability in the hotel and it may be charged by the hotel directly.

Single Supplement Costs :

If not shown in your selected accommodation cost, this is available on application.

Accommodation Ratings :

Are based on our own inspections and some in conjunction with existing Local Hoteliers Association ratings. Our ratings are for guidance only and are not to be construed as ITC endorsement.